Terms of service

Terms and Conditions of Business

Modellbau Hagen in Austria, 1230 Vienna, Breitenfurter Str. 381 enters into contracts with customers who are natural persons with full legal capacity and who have reached the age of 19. Young people under the age of 19 require the signature of their parent or guardian.

Delivery Costs:
Delivery costs in Austria are EURO 4,29. For deliveries abroad, we charge the actual amount charged by the Austrian Post Office. Goods will be sent by post and at the risk of the recipient.

Delivery Time:
Delivery time is a non-binding 3 to 8 days. If articles are not immediately available and you have ordered several articles we will send those that are available. The outstanding articles will then be sent free of charge in a second delivery.

Warranty and Returned Goods :
We do not accept unstamped return post! Complaints and exchanges may only be made in writing and within 14 days! Please notify us of the reason for returning the goods stating your name, address, customer number, invoice number and e-mail address. We will respond within 48 hours. We reserve the right to charge a handling fee for all goods that are returned without specification of reasons. Return goods will only be accepted in their original packaging. There is no right of return for the following: articles that have already been used,
- books and magazines,
- software once the seal has been opened,
- modules that the customer has already assembled and those parts that have already been fitted by the customer,
- batteries, accumulators and all special orders placed by the customer.

Forms of Payment:
We offer you the choice of payment upon receipt (only within Austria), cash in advance, PayPal or credit card.

Prices :
The stated prices are for e-commerce orders. The prices include 20% VAT and are item prices unless specified otherwise.

VAT is automatically deducted for exports to non-European Union countries (for orders over (EURO 72.70)). Please note that orders from abroad may only be paid for by credit card or cash in advance. All transport costs (post, airmail, insurance) will be charged. Please enquire about import regulations and customs duties in your home country as we are unable to provide binding information.

The goods remain our property until full payment has been received. We apologise that we cannot accept any liability for completeness and errors in our stated prices.

Place of performance for both delivery and payment is the seat of Modellbau Hagen, in A-1230 Vienna, Breitenfurter Str. 381. Austrian law applies to all legal relationships between Modellbau Hagen and customers. Sole place of jurisdiction is Vienna.